Before you book
Frequently Asked Questions
Find answers to your questions about bookings, transfers, private trips, and executive transportation with GGR Andrade.
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Frequently Asked Questions
Transportation planned around your trip
GGR Andrade handles requests for corporate executive transportation, tourist transfers, and private trips, subject to availability, confirmation, and the conditions set out in the proposal.
Reservations and bookings
How do I book GGR Andrade’s services?
You can request a quote via WhatsApp or through the contact channels available on the website. Provide the origin, destination, date, desired time, number of passengers, luggage, and type of service. Our team will check availability and submit a proposal for your approval.
How far in advance should I book?
We recommend submitting your request in advance, especially for airport and port transfers, holidays, events, and long-distance trips. Confirmation depends on vehicle and driver availability. Last-minute requests may be assessed individually.
When will my booking be confirmed?
Your booking will be considered confirmed once you have accepted the commercial terms and received formal confirmation from GGR Andrade, including the date, time, pick-up and drop-off locations, price, and any other applicable conditions.
Can I request a round trip?
Yes. You may request round trips with scheduled times or provide an itinerary with multiple destinations. Our team will assess availability and provide the corresponding prices.
Can I hire a vehicle with a driver for a few hours or for a full day?
This option may be requested depending on availability, purpose, period of use, estimated mileage, and itinerary. The terms and prices will be provided in the commercial proposal.
Airport and port transfers
How does the transfer service work?
Passengers provide their flight or arrival details, destination, and number of people. Once the booking is confirmed, GGR agrees on the time, meeting point, and boarding instructions.
Does GGR provide transfers between airports, hotels, and tourist cities?
Yes, subject to availability and prior confirmation. Requests may include destinations such as Rio das Ostras, Macaé, Cabo Frio, Búzios, Arraial do Cabo, Angra dos Reis, and Paraty.
Does the driver monitor the flight time?
Flight details may be requested to assist with planning. Monitoring and adjustments in the event of delays are subject to the conditions stated in the booking confirmation.
Where do I meet the driver at the airport?
The meeting point will be agreed in advance and communicated to the passenger before the trip.
Does GGR serve cruise passengers and other port terminals?
Requests may be assessed depending on the terminal, access rules, arrival time, and operational availability.
Can I arrange transportation to Ilha Grande?
Yes. Ground transportation to the pier or maritime departure point can be arranged. Boat transportation must be confirmed separately unless it is expressly included in the proposal.
Waiting time and delays
How long will the driver wait?
The waiting-time allowance will be stated in the booking confirmation, according to the type of service booked.
What if my flight is delayed?
Provide your flight details when booking. Our team will assess any necessary adjustments based on the delay, driver availability, and the agreed terms.
What if I take a long time to leave the airport?
Contact our team as soon as possible. Additional waiting time may incur a charge, as set out in the approved proposal.
What happens if I cannot find the driver?
Use the contact details provided in the trip confirmation and follow the meeting instructions. If you cannot locate the driver, notify our team immediately.
Luggage, passengers, and vehicles
Can I bring suitcases and luggage?
Yes, provided the quantity and dimensions are compatible with the vehicle booked. To ensure comfort and adequate space, please tell us in advance how many suitcases, backpacks, and other items you will have.
How will I know which vehicle will be used?
The vehicle category will be stated in the proposal or booking confirmation. It may be replaced by an equivalent vehicle, with prior notice.
Can I travel with children?
Yes, provided all applicable safety rules are observed. Please provide the children’s ages and indicate whether child restraint systems are needed so availability can be checked in advance.
Can I bring a pet?
Please let us know in advance so we can assess the transportation conditions, vehicle, and any necessary equipment.
Can I transport equipment or special cargo?
Before booking, provide the dimensions, approximate weight, and nature of the items. Acceptance depends on the vehicle and applicable legal and operational requirements. GGR has a Ford Ranger Limited 4×4 which, depending on its configuration and the trip’s requirements, may accommodate 3 to 4 passengers and a larger volume of luggage. Actual capacity and available space must be confirmed when booking.
Stops, itineraries, and long-distance trips
Can I request stops during the trip?
Yes. Planned stops can be included in the itinerary if they are mentioned when requesting a quote. Changes during the journey must be communicated to the driver and the team responsible.
Can I visit more than one city on the same trip?
Yes. GGR may assess itineraries involving multiple cities, tours, and destinations, depending on availability, mileage, duration, and commercial terms.
Are tolls and parking included in the price?
The proposal must specify whether tolls, parking, crossings, waiting expenses, and other costs are included or will be charged separately.
Does GGR provide interstate trips?
Trips to other states may be requested, including to tourist and historic destinations in Minas Gerais and Espírito Santo, subject to availability and any licensing or authorization requirements applicable to the operation.
Payments, cancellations, and changes
How can I pay?
GGR accepts cash, provided the amount handed over exactly matches the agreed price, Pix, and bank deposit. For companies that have been registered and approved in advance, invoicing with a 30-day payment term (30 DDL) may be available, subject to the agreed commercial terms.
Is advance payment required?
For customers who are not registered or are taking their first trip, the stipulated terms are payment of 50% before the trip and the remaining 50% at the start of the transfer. Different terms must be agreed upon and recorded in the commercial proposal.
Can I cancel a booking?
Yes. Cancellation must be requested through the service channels at least 24 hours before the scheduled date and time. Applicable refund terms or any charges must be stated in the proposal or booking confirmation and comply with applicable law.
Can I change the date or destination?
Yes. Changes must be communicated through the service channels at least 24 hours before the scheduled date and time. Changes are subject to availability and may result in a price adjustment.
What if GGR needs to cancel?
GGR will inform the customer as soon as it becomes aware that cancellation is necessary, explain the reason, and present the refund or rescheduling alternatives provided for in the contractual terms and applicable law.
Will I receive a receipt or tax invoice?
Yes. Applicable tax documentation will be issued in accordance with tax rules and the type of booking. Please provide the necessary details when booking; documents will be sent to the registered email address where applicable.
Safety, trust, and customer service
Do services need to be scheduled?
Service is arranged upon request and confirmation, subject to availability.
Does GGR serve companies and individuals?
Yes. GGR Andrade intends to serve corporate clients and private passengers, depending on the type of service booked and operational availability.
How can I request a customized quote?
Contact us through the official channels and provide the origin, destination, date, time, number of passengers, luggage, and desired type of service.
How does customer service work for international tourists?
Customers may inquire in advance about the languages available and confirm the service conditions before booking.
Get in touch with GGR Andrade
Your next trip starts with a plan.
Need an airport transfer, transportation for your family or executive travel between cities? Contact GGR Andrade and request a personalized quote.
